BedJet Not CoolingUpdated 2 months ago

If your BedJet isn’t providing the cooling you expect—or the “Actual” temperature doesn’t seem to match what you selected—use this guide to restore peak performance.

How BedJet cools

• BedJet uses convective/evaporative cooling: it moves fresh room air through your bedding to carry away body heat and moisture.
  

• It is not an air conditioner and cannot cool below the bedroom’s ambient air temperature.
  

• Best results are in rooms at or below about 78 °F (26 °C). In hotter rooms (80s °F / ~27–30 °C), cooling impact is limited—lower the room temperature with AC or ventilation for stronger results.
  

• A small difference between your thermostat and BedJet’s “Actual” reading (about 1–3 °F / 0.5–2 °C) is normal due to placement and airflow.

Troubleshooting Steps

Step 1: Clear any airflow blockages

• Air hose: Check for obstructions (e.g., a sock or blanket corner) and confirm the hose isn’t sharply kinked.
  

• Air filter: Remove and clean the filter—even light dust can reduce airflow and cooling.
  

• Nozzle & bedding: Make sure sheets/comforter (or Cloud Sheet) aren’t bunching at the nozzle. Pull bedding snug so air can circulate across the bed.
  

• Tip for even cooling: The Cloud Sheet significantly improves cooling distribution and reduces “cold feet / warm torso” effects.

Step 2: Verify the room/ambient temperature

• Thermostat vs. true ambient: Your wall thermostat may not reflect the actual air at bed level. If you can, cross-check with another thermometer near the BedJet intake.
  

• Check the BedJet “Actual” reading on the remote or app.
  

• Compare readings: Up to ~1–3 °F (0.5–2 °C) difference is normal based on device location and airflow path.
  
  

Step 3: Optimize the environment & setup

• Hot rooms (≥ 80 °F / ~27 °C): Lower the room temp first for stronger cooling results.
  

• Intake clearance: Ensure the BedJet has unobstructed intake and exhaust; avoid pushing it into heavy carpeting or fabric that blocks vents.
  

• Nozzle placement: Try different locations (center foot, side inlet on Cloud Sheet) to balance airflow across your body, not just your feet.

Still having issues?

• Contact our Customer Care Team at [email protected] or +1 (401) 404-5250 (US number, available during US business hours).
  

• Or submit a request for warranty support: visit our Support Center, select “Get Warranty Support,” and follow the prompts.
  
  

Warranty note: If you’re within our two-year comprehensive warranty, we’ll replace the BedJet at no cost if needed. If you’re out of warranty, we can offer repair or replacement options.