Vet BedJet Animal Warmer Remote App Connection IssuesUpdated 2 months ago

Having trouble connecting your Vet BedJet Animal Warmer to the BedJet Smart Remote App? The following steps will help you quickly identify and resolve common app connection issues. Please follow these troubleshooting suggestions in the order provided to ensure the best results: 

1. Confirm your are using the correct app version
   1. Vet BedJet VET‐800NA Owners
      1. Android app not yet available
      2. BedJet iOS Remote App
   2. Vet BedJet 1222NA Owners
      1. Vet BedJet iOS Remote App
      2. Vet BedJet Android App
2. Full App and Phone Reset:
   1. Delete the BedJet app from your phone.
   2. Power off both your phone and the BedJet unit.
   3. Reinstall the BedJet app.
   4. Retry the connection.
3. Check Bluetooth and Location Services:
   • Ensure that both Bluetooth and location services are enabled on your phone.
   • Allow necessary permissions for the app to locate and connect to your Vet BedJet.
4. Try connecting from a different device
   • Install the app on another phone or tablet to test connectivity.
   • This helps determine if the connection issue is specific to your current device.
   • If the connection is successful on the second device, this may indicate an issue with the original phone or tablet.

If these steps do not resolve the issue, please reach out to our Vet BedJet Support team for further assistance and warranty support: 800-525-5614.