Will not Connect to AppUpdated 2 months ago

The BedJet pairs to the BedJet Smart Remote App over Bluetooth. If you can’t connect, follow these steps to get paired quickly.

1) Quick checks (before you start)

• Turn on Bluetooth and Location Services on your phone/tablet.
  

  • Note: iOS and Android treat Bluetooth scanning as “location” access. BedJet does not track or store your location.
    

• Power on the BedJet base unit.
  

• Open the BedJet Smart Remote App and allow all requested permissions.
  

• Important for iPhone/iPad: pair inside the BedJet app only (not in iOS Settings → Bluetooth).

2) If the app can’t find your BedJet

Do a clean reset and try again:

• Unplug the BedJet for 30 seconds, then plug it back in.
  

• Uninstall the BedJet Smart Remote App.
  

• Restart your phone.
  

• Reinstall the BedJet Smart Remote App.
  

• Open the app and start pairing (do not use your device’s Bluetooth menu).

Extra Bluetooth tips:

• Stay close: keep your phone within ~10 ft (3 m) of the BedJet during pairing.
  

• Reduce interference: temporarily turn off/away other nearby Bluetooth devices.
  

• One device at a time: if the BedJet is paired to another phone/tablet, close the app on that device before pairing a new one.
  

• Update everything: install the latest app version and any available OS updates on your phone.

Optional isolation step:

• Try pairing from a second phone or tablet. If the second device pairs, the issue is likely on the original phone (permissions, OS Bluetooth cache, etc.).

3) Platform-specific pointers

• iOS: ensure the app’s “Bluetooth” and “Location” permissions are both allowed (Settings → BedJet → enable Bluetooth and Location “While Using the App”).
  

• Android: ensure “Nearby devices” and Location are allowed for the BedJet app (long-press the app → App info → Permissions).
  
  

Still having issues?

• Contact our Customer Care Team at [email protected] or +1 (401) 404-5250 (US number, available during US business hours).

• Or submit a request for warranty support: visit our Support Center, select “Get Warranty Support,” and follow the prompts.

Warranty note: If you’re within our two-year comprehensive warranty, we’ll replace the BedJet at no cost if needed. If you’re out of warranty, we can offer repair or replacement options.