Will not connect to Wi-FiUpdated 2 months ago
Wi-Fi is optional. Your BedJet 3 works fully without Wi-Fi; it’s only used to download firmware updates. If you’d rather skip Wi-Fi, you can.
Quick fixes
Full power cycle
Unplug the BedJet for 30–40 seconds.
Uninstall the BedJet 3 app from your phone/tablet.
Restart your phone/tablet.
Reinstall the BedJet 3 app.
Plug the BedJet back in and try Wi-Fi setup again from the app menu.
Reconnect to Wi-Fi
Make sure your phone/tablet is already connected to your home Wi-Fi.
Start Wi-Fi setup from the BedJet app (Menu → Setup Wi-Fi) and follow the prompts.
If you use mesh Wi-Fi (Google/Nest, Eero, etc.)
In your router/app settings, enable an “Unmetered Connection” or similar setting for the BedJet. This helps mesh systems keep the connection stable during updates.
Check network requirements
2.4 GHz only (BedJet 3 doesn’t join 5 GHz). If your router combines 2.4/5 GHz under one SSID, temporarily split them or force 2.4 GHz.
Ensure your network is not using a VPN or firewall that may block connections
Avoid captive portals (hotel/guest networks that require a web login).
Verify the Wi-Fi password (exactly as shown, case-sensitive).
Ensure the BedJet is within range of your WiFi router
Still having issues?
Contact our Customer Care Team at [email protected] or +1 (401) 404-5250 (US number, available during US business hours).
Or submit a request for warranty support: visit our Support Center, select “Get Warranty Support,” and follow the prompts.
Helpful details to include
Phone/tablet brand and model used with the BedJet 3 app
Wi-Fi router brand/model and your internet provider
BedJet serial number (starts with “CDG” or “HH”)
Current firmware version (Remote: Menu → Remote Setup → FIRM. Version; include the numbers shown, including those in parentheses)
Warranty note
If you’re within our two-year comprehensive warranty, we’ll replace the BedJet at no cost if needed. If you’re out of warranty, we can offer repair or replacement options.