Lost or Damaged PackagesUpdated 2 months ago

If anything goes wrong—whether an order is very delayed, lost in transit, or arrives damaged—we’ll make it right quickly. Our team actively monitors carrier updates and will proactively reach out if we see a problem, but if you notice an issue first, please contact us and we’ll jump on it.

How to reach us:

[email protected] · +1 (401) 404-5250 (US business hours)

Submit a request via our Support Center by selecting "Report Order Issue"

What to include:

Your order number, any tracking details, and for damage, a few photos of the item and outer packaging.

What we’ll do:

We’ll investigate with the carrier, keep you updated, and arrange replacement or re-shipment (and any other appropriate resolution) as fast as possible.