Orders & Shipping

Track My Order

Once your order is placed and processed, you’ll receive a confirmation email with your order details. This email includes your tracking number and a link to our Tracking Page. New BedJet orders: Typically leave or warehouse within 1-2 business days.

Shipping Policy

We make delivery simple, fast, and predictable. Orders to the US, Canada, UK, and EU ship from our local warehouses, so you get quick transit, reliable tracking, and no import fees or taxes due at delivery in those regions. Most orders ship within a

Lost or Damaged Packages

If anything goes wrong—whether an order is very delayed, lost in transit, or arrives damaged—we’ll make it right quickly. Our team actively monitors carrier updates and will proactively reach out if we see a problem, but if you notice an issue first,

Shipping Dimensions & Weight

Here are the standard package sizes and weights for BedJet systems and accessories, shown in inches/pounds and centimeters/kilograms. Item. Dimensions (in). Dimensions (cm). Weight (lb). Weight (kg). BedJet 3 (single unit, New/Refurbished). 21 × 16 ×

Packaging

Your BedJet 3 Climate Comfort System arrives protected and ready to use. We’ve fully transitioned to eco-friendly brown packaging to reduce our environmental footprint while maintaining the same high level of protection during shipping. Eco-friendly

Cancel or Edit an Order

We move fast to get your order out quickly. For the best chance to catch changes before shipment, contact us immediately. Email: [email protected]. Phone: +1 (401) 404-5250 (US business hours). Submit a request through our Support Center by selecting R

International Orders

Yes—BedJet ships internationally. Choose the right voltage/plug for your country, and we’ll help you get set up with clear VAT and import guidance. 220–240V models (EU/UK/AU): Available with EU, UK, and AU plug types:. EU Shop. UK Shop. AU Shop. Pick

I forgot to use my discount code

No worries—we’re happy to help. We can retroactively apply a discount or promo code to a recent order if the code is valid and applicable to the items you purchased. Email: [email protected]. Phone: +1 (401) 404-5250 (US business hours). Your order num

Can I Change My Shipping Address After Placing an Order?

We know mistakes happen, and sometimes an order is placed with the wrong shipping address. Our fulfillment system moves quickly, so address changes must be requested immediately after placing your order for the best chance of updating it before shipm