Servicing or Returning a PowerLayer PartUpdated 2 months ago

For service that requires replacement of the actuators and/or controller, you’ll need to remove the faulty part(s) from the underside of your PowerLayer. Please follow the video instructions below for step-by-step guidance.

You will receive a replacement parts box along with a prepaid shipping label. Use this same box to return the faulty parts — please do not ship anything in your own packaging.

⚠️ Follow these steps only when instructed by BedJet Customer Care in relation to a PowerLayer replacement part order. Wait for confirmation and instructions on shipment before removing or replacing any parts.

Video Breakdown

• Part 1: Actuator Removal (00:07)

• Part 2: Controller Removal (00:36)

• Part 3: Actuator Installation (01:13)

• Part 4: Controller Installation (02:00)

Need Help?

If you have any questions about the service process, part removal, or part installation, please contact our Customer Care Team:

📧 [email protected]
📞 +1 (401) 404-5250