Getting Started

Using Your PowerLayer

Troubleshooting & Diagnostics

Warranty & Repairs

Returns & Exchanges

Orders & Shipping

General FAQs

Select "Contact Us" to send a message and our Customer Care team will respond within one business day.

Email our team directly: info@bedjet.com

Mailing Address:
BedJet
17 JT Connell Highway
Newport, RI 02840

Call us to talk to an actual human being at our offices in Rhode Island:

Mon – Thurs: 9 AM – 6 PM ET
Fri: 9 AM – 5 PM ET
Sat: 9 AM – 2 PM ET

BedJet Support 

PowerLayer Adjustable Bed Frame

What should I order?

What is included with the BedJet?

How to Set Up the BedJet

How BedJet Cooling Works

How BedJet Heating Works

Cloud Sheet Accessory

BedJet Smart Remote App

Fit & Compatibility

User Manuals

Cool Mode

Heat & Turbo Modes

Dry Mode & Extended Heat (EXT HT) Modes

Feet Too Cold?

Biorhythm Schedules

Automatic Shut-Off Times

Dual Zone Systems

Memory Keys (Remote & App)

Firmware & Connectivity

Using Weighted Blankets

Cleaning the BedJet Air Filter

BedJet Smart Remote: Menu Guide

BedJet Smart Remote App: Menu Guide

Using Your BedJet

BedJet Won’t Power On

BedJet Flashing & Clock Set Error

BedJet Not Heating

BedJet Not Cooling

Weak Airflow

Circuit Breaker Tripping

Remote Issues

Will not Connect to App

Will not connect to Wi-Fi

Biorhythm won’t start

Experiencing an Issue Not Listed

Error light on (how to read flashes & where to find codes)

Error 1: Invalid ADC Data

Error 2: Thermal Tracking Error

Error 3 & 4: Extended Thermal Trip

Error 5: Motor RPM Error

Error 6 & 7: Heater Stuck On

Do I Need the Cloud Sheet?

Cloud Sheet Sizes & Local Bed Sizes

Cloud Sheet Care & Washing

Cloud Sheet Material & Thread Count

Cloud Sheet Returns & Exchanges

Aromatherapy Upgrade Kit

Flat Hose Accessory

Extension Hose

Cloud Sheet & Accessories

Track My Order

Shipping Policy

Lost or Damaged Packages

Shipping Dimensions & Weight

Packaging

Cancel or Edit an Order

International Orders

I forgot to use my discount code

Can I Change My Shipping Address After Placing an Order?

BedJet Standard Warranty

Extended Warranty

Replacement Parts

Safety Certifications & Materials

Maintenance

Return Policy

How to Start a Return

How to Exchange Items

Refund Timelines

Refurbished Units

How Does the BedJet Work?

How Loud Is It?

Does It Have a Filter?

Power Consumption & Energy Savings

Safety & Pets

Travel with BedJet

What payment options do I have when ordering?

Can I finance with a payment plan?

Can I order with HSA or FSA?

Referral Program

Military & Special Discounts

What is the difference between the BedJet 3 and BedJet V2?

What’s the difference between BedJet 3 and BedJet 3 Mini?

BedJet Compared to Water-Cooled Mattress Pads

BedJet Specs: BedJet 3 & BedJet 3 Mini

What is the expected life of the BedJet?

Vet BedJet Animal Warmer will not power on

Vet BedJet Animal Warmer Remote App Connection Issues

Vet BedJet Animal Warmer VET‐800NA Remote Control Issues

Pairing your Vet BedJet Model 1222NA Remote

Pairing your Vet BedJet Model VET‐800NA Remote

Vet BedJet Model VET‐800NA HEPA Filter Change Reset

Vet BedJet Model VET‐800NA HEPA Filter Overview

Vet BedJet Model 1222NA HEPA Filter Overview

Vet BedJet Animal Warmer User Manuals

Setup & Instructions

Vet BedJet Thermal Safety Details

Vet BedJet Specifications

What is the Vet BedJet Animal Warmer Warranty?

Frequently Asked Questions

Vet BedJet Animal Warmer

BedJet Climate Comfort System

PowerLayer Size Options

Massage Motor Kit

PowerLayer Leg Kit Accessory

PowerLayer Headboard Bracket Accessory

Installing PowerLayer on an Existing Bedframe - Video Guide

Installing PowerLayer as a Freestanding Bed Frame - Video Guide

Pairing Two Twin XL PowerLayers for a Single King Layer

Reset paired Twin XL frames back to Split King - Video Included

Installing the Massage Motor Kit - Video Guide

PowerLayer Remote Preset Positions

PowerLayer Remote Control Overview - Video Guide

Pair Your PowerLayer to the BedJet 3 Smart Remote

Installing Retainer Bar Extenders

Installing a BedJet & Cloud Sheet with PowerLayer - Video Guide

PowerLayer User Manuals

PowerLayer Remote Control Guide

Massage Motor Kit Overview

How to Set PowerLayer Positions to Memory Buttons

PowerLayer Child Lock Setting

Pairing Your PowerLayer Remote

Setting the PowerLayer Alarm on the BedJet 3 Smart Remote

Using the BedJet 3 LCD Remote with Your PowerLayer

PowerLayer Not Responding or Adjusting

PowerLayer Frame Only Adjusting a Small Amount

PowerLayer Moving but Not Returning to Flat

King Mattress PowerLayer (Two Twin XL Frames) Not Moving in Sync

PowerLayer Preset or Memory Buttons Not Working

PowerLayer Stuck in a Raised Position After Troubleshooting

Lowering the PowerLayer During a Power Outage (Battery Backup Cable)

Factory Resetting the PowerLayer

PowerLayer Warranty

PowerLayer 5-Year Extended Warranty Plan

What if I Break a Part on My PowerLayer?

Servicing or Returning a PowerLayer Part

What is the PowerLayer Return Policy?

How to Start a PowerLayer Return

How Long Do Refunds Take?

How Do I Track My PowerLayer Order?

PowerLayer Shipping and Delivery Details

Do You Offer White Glove Delivery and Installation?

What Are the Shipping Dimensions and Weight of the PowerLayer?

What If My Package Gets Lost or Arrives Damaged?

How Do I Cancel or Edit My Order?

Is My Mattress Compatible with the PowerLayer?

What Is the Difference Between the King and Split King PowerLayer?

Can the PowerLayer Be Placed on a Box Spring?

Can the PowerLayer Be Used with a Footboard or Headboard?

Can the PowerLayer Be Used with a Platform or Storage Bed?

Can the PowerLayer Be Used with Murphy or Lift-Style Beds?

Can I Use the PowerLayer with My BedJet Climate Comfort System?

What Safety Features Does the PowerLayer Offer?

Where is the PowerLayer Available?