Orders & Shipping
How Do I Track My PowerLayer Order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. PowerLayer orders typically ship within 2–3 business days of purc
PowerLayer Shipping and Delivery Details
The Adjustable Bed PowerLayer is currently available only in the lower 48 United States. Shipping and delivery methods depend on the size of the PowerLayer you order. Most PowerLayer sizes ship via standard parcel carriers, typically FedEx Ground. Th
Do You Offer White Glove Delivery and Installation?
BedJet offers White Glove Delivery and Installation for Adjustable Bed PowerLayer orders. This premium service ensures your new bed frame is delivered with care and professionally installed by our White Glove partner. The King and California King Pow
What Are the Shipping Dimensions and Weight of the PowerLayer?
The shipping weight and dimensions of your PowerLayer depend on the size selected. Accessory items always ship separately from the main frame. When ordering, please keep in mind that PowerLayer frames are large and heavy. Standard ground carriers (Fe
What If My Package Gets Lost or Arrives Damaged?
At BedJet, we do everything we can to make sure your order arrives safely and in perfect condition. If something goes wrong, our Customer Care team will help resolve the issue quickly. If your order does not arrive and you believe it has been lost in
How Do I Cancel or Edit My Order?
Our fulfillment system is designed to process orders very quickly so that customers receive their BedJet products as soon as possible. Because of this, cancellations and edits must be requested immediately after placing your order. To cancel or chang
Can I Change My Shipping Address After Placing an Order?
We know mistakes happen, and sometimes an order is placed with the wrong shipping address. Our fulfillment system moves quickly, so address changes must be requested immediately after placing your order for the best chance of updating it before shipm