What If My Package Gets Lost or Arrives Damaged?Updated 2 months ago

At BedJet, we do everything we can to make sure your order arrives safely and in perfect condition. If something goes wrong, our Customer Care team will help resolve the issue quickly.

Lost Packages

If your order does not arrive and you believe it has been lost in transit:

1. Contact our Customer Care team at [email protected] or 401-404-5250.

2. Provide your order number and any details available from the tracking information.

3. Our team will investigate with the carrier and assist you with the next steps, including replacement arrangements when appropriate.

Damaged Packages

If your order arrives damaged:

1. Contact our Customer Care team at [email protected] or 401-404-5250 as soon as possible.

2. Include photos of the damaged packaging and items when you report the issue.

3. Our team will review the documentation and provide a resolution, which may include replacement items or other corrective action.

Have Questions?

Our Customer Care team is here to help with shipping issues, damaged items, or missing orders.

• Email: [email protected]

• Phone: 401-404-5250