Returns & Exchanges
What is the PowerLayer Return Policy?
We offer a 60-Day Risk-Free Return Guarantee for all PowerLayer orders. BedJet covers the cost of return shipping, and refunds are issued within 3–5 business days of receiving your product back. You’ll receive a 100% refund with no restocking fees as
How to Start a PowerLayer Return
You can return your BedJet PowerLayer within 60 days of delivery. We cover return shipping, issue fast 100% refunds, and never charge restocking fees, provided all items are included and undamaged. Refurbished PowerLayer units are not eligible for re
How Long Do Refunds Take?
Refunds are typically issued within three to five business days after we receive and inspect all items being returned. Once approved, the refund is always issued back to the original payment method used at the time of purchase. Credit or Debit CardOn
Servicing or Returning a PowerLayer Part
For service that requires replacement of the actuators and/or controller, you’ll need to remove the faulty part(s) from the underside of your PowerLayer. Please follow the video instructions below for step-by-step guidance. You will receive a replace