Troubleshooting & Diagnostics
PowerLayer Not Responding or Adjusting
If your PowerLayer Adjustable Bed Frame is no longer activating or adjusting when you use the remote, follow the troubleshooting steps below to diagnose and resolve the issue. The PowerLayer remote should light up when picked up. If no light is showi
PowerLayer Frame Only Adjusting a Small Amount
If your PowerLayer Adjustable Bed Frame only wiggles or moves a small amount when trying to adjust, it may be caused by one of two common issues:. A power outage caused the frame to lose its position tracking. The Child Lock function has been turned
PowerLayer Moving but Not Returning to Flat
If your PowerLayer Adjustable Bed Frame raises normally but will not lower or return to Flat, the issue is most likely due to an obstruction underneath the frame. Use your remote to raise the PowerLayer. Inspect the space under the frame for any obje
King Mattress PowerLayer (Two Twin XL Frames) Not Moving in Sync
If your King size PowerLayer (two Twin XL frames) is not moving together in a synchronized way, follow the steps below to troubleshoot and resolve the issue. Ensure both Twin XL PowerLayer frames are plugged in. Unplug each frame and plug it back int
PowerLayer Preset or Memory Buttons Not Working
If your PowerLayer Adjustable Bed Frame remote’s preset options or memory buttons are not functioning when selected, it is likely that a power outage caused the frame to lose its position tracking. Press the FLAT button on your PowerLayer remote. The
PowerLayer Stuck in a Raised Position After Troubleshooting
If your PowerLayer Adjustable Bed Frame is stuck in an upright position despite following normal troubleshooting steps, you can manually bring the frame back to a Flat position until a permanent resolution is provided by our Customer Care Team. Remov
Lowering the PowerLayer During a Power Outage (Battery Backup Cable)
In the event of a prolonged power outage, you can still lower your PowerLayer Adjustable Bed Frame to the flat position using backup battery power. This method uses 9V batteries and the Battery Backup Cable to provide just enough power to bring your
Factory Resetting the PowerLayer
If your PowerLayer Adjustable Bed Frame is unresponsive or experiencing issues, performing a factory reset may resolve the problem. This process clears the controller and requires re-pairing the remote, ensuring everything functions smoothly again. R