Every BedJet order includes a Comprehensive 2-Year Manufacturer’s Warranty starting on your delivery date. It covers your BedJet unit, all parts, Cloud Sheets, and accessories purchased through official BedJet listings. If something goes wrong—manufa

Every BedJet order includes a Comprehensive 2-Year Manufacturer&#x2019;s Warranty starting on your delivery date. It covers your BedJet unit, all parts, Cloud Sheets, and accessories purchased through official BedJet listings. If something goes wrong&#x2014;manufacturer defect or accidental damage&#x2014;we&#x2019;ll make it right. The warranty applies to the original purchaser and is not transferable.<h2 dir="ltr" id="warranty-at-a-glance">Warranty at a Glance</h2><ul><li dir="ltr" style="text-decoration:none;">Length &amp; start: 2 years from delivery. </li><li dir="ltr" style="text-decoration:none;">What&#x2019;s covered: BedJet unit, parts, Cloud Sheets, and accessories purchased via official BedJet listings. </li><li dir="ltr" style="text-decoration:none;">Where you bought it: Covered when purchased through BedJet.com, approved mattress retail partners, Amazon, or Best Buy. </li><li dir="ltr" style="text-decoration:none;">Amazon orders: Covered if sold by BedJet or fulfilled by Amazon or BedJet (not third-party marketplace sellers). Have your Amazon order number ready. </li><li dir="ltr" style="text-decoration:none;">Transferability: Coverage is for the original purchaser only; it does not transfer to new owners of used units.</li></ul><h2 dir="ltr" id="start-a-claim">Start a Claim</h2><ul><li dir="ltr" style="text-decoration:none;">Start online: Visit our <a href="https://bedjet.com/pages/support-center" target="_blank" rel="noopener noreferrer">Support Center</a> and select &quot;Get Warranty Support&quot; to begin your claim. </li><li dir="ltr" style="text-decoration:none;">Or contact us: Email info@bedjet.com or call +1 (401) 404-5250 (US business hours). </li></ul>Amazon owners: Include your Amazon order number from your Amazon confirmation email. We&#x2019;ll verify eligibility and handle the rest.

BedJet Standard Warranty

Add peace of mind with a 4-Year Extended Protection Plan from our partner Mulberry Product Protection Services. It extends standard coverage from 2 years to 4 years (coverage begins on your delivery date). Term: 4 years total from delivery (extends s

Add peace of mind with a 4-Year Extended Protection Plan from our partner Mulberry Product Protection Services. It extends standard coverage from 2 years to 4 years (coverage begins on your delivery date).<h2 dir="ltr" id="plan-at-a-glance">Plan at a Glance</h2><ul><li dir="ltr" style="text-decoration:none;">Term: 4 years total from delivery (extends standard 2-year coverage) </li><li dir="ltr" style="text-decoration:none;">Covers: Your BedJet unit plus in-box accessories (remote, hose, mattress paddle, C-clamp, height links, etc.) </li><li dir="ltr" style="text-decoration:none;">Does not cover: Cloud Sheets </li><li dir="ltr" style="text-decoration:none;">Transferable: Yes </li><li dir="ltr" style="text-decoration:none;">Where available: US &amp; Canada only </li><li dir="ltr" style="text-decoration:none;">When to add: At checkout with a BedJet unit or Dual Zone System, or within 60 days of purchasing from an authorized BedJet retail site</li></ul><h2 dir="ltr" id="how-to-add-or-confirm-eligibility">How to Add or Confirm Eligibility</h2>Didn&#x2019;t add a plan at checkout? If your purchase was within the last 60 days from an authorized BedJet retail site, you can still upgrade. Contact Customer Care to confirm eligibility and complete your 4-Year Extended Protection Plan purchase.<h2 id="how-to-file-a-claim">How to file a Claim</h2>Although the Extended Warranty is insured by Mulberry, BedJet Customer Care will handle everything for you&#x2014;from troubleshooting to filing a claim and arranging a replacement if needed. There&#x2019;s no need to contact a separate support line; we&#x2019;ve got you covered for the full four years and beyond.Contact us: Email: info@bedjet.com &#xB7; Phone: +1 (401) 404-5250 (US business hours)

Extended Warranty

Need a part? We’ll get you taken care of—fast and simple. In warranty (Standard or Mulberry Extended): We replace needed parts at no cost, including shipping to the US, Canada, UK, and EU—whether it’s an accidental break or a manufacturer defect. Out

Need a part? We&#x2019;ll get you taken care of&#x2014;fast and simple.<h2 dir="ltr" id="whats-covered">What&#x2019;s Covered</h2><ul><li dir="ltr" style="text-decoration:none;">In warranty (Standard or Mulberry Extended): We replace needed parts at no cost, including shipping to the US, Canada, UK, and EU&#x2014;whether it&#x2019;s an accidental break or a manufacturer defect. </li><li dir="ltr" style="text-decoration:none;">Out of warranty: We offer low-cost replacement parts with free shipping to the US, Canada, UK, and EU. Browse and buy on our <a href="https://bedjet.com/collections/all-bedjet-parts" target="_blank" rel="noopener noreferrer">Replacement Parts</a> page.</li></ul><h2 dir="ltr" id="how-to-get-a-replacement">How to Get a Replacement</h2><ul><li dir="ltr" style="text-decoration:none;">In warranty: Start at our Support Center and select Get Warranty Support, or contact info@bedjet.com / +1 (401) 404-5250 (US business hours). </li><li dir="ltr" style="text-decoration:none;">Out of warranty: Order directly from the <a href="https://bedjet.com/collections/all-bedjet-parts" target="_blank" rel="noopener noreferrer">Replacement Parts</a> page, or reach out and we&#x2019;ll help identify the right part.</li></ul>

Replacement Parts

Your BedJet is designed for comfort and safety—down to the materials and certifications that back it. Pets can enjoy the warmth or cooling with you. Keep them away from the air nozzle so airflow isn’t blocked. Unlike electric blankets, BedJet keeps e

Your BedJet is designed for comfort&#xA0;and&#xA0;safety&#x2014;down to the materials and certifications that back it.<h2 dir="ltr" id="bed--pet-safety">Bed &amp; Pet Safety</h2><ul><li dir="ltr" style="text-decoration:none;">Pets can enjoy the warmth or cooling with you. </li><li dir="ltr" style="text-decoration:none;">Keep them away from the air nozzle so airflow isn&#x2019;t blocked.</li></ul><h2 dir="ltr" id="electrical-safety">Electrical Safety</h2><ul><li dir="ltr" style="text-decoration:none;">Unlike electric blankets, BedJet keeps electricity out of the bed. </li><li dir="ltr" style="text-decoration:none;">Third-party tested to rigorous Underwriters Laboratories (UL) appliance safety standards&#x2014;similar to those for electrified hospital beds.</li></ul><h2 dir="ltr" id="certified-standards">Certified Standards</h2><ul><li dir="ltr" style="text-decoration:none;">UL 962: Powered Furniture, Indirectly Heated &amp; Cooled Beds </li><li dir="ltr" style="text-decoration:none;">UL 499: Heating Appliances </li><li dir="ltr" style="text-decoration:none;">CSA C22.2 No. 64 (Canada) </li><li dir="ltr" style="text-decoration:none;">CE (Europe) </li><li dir="ltr" style="text-decoration:none;">SAA (Australia)</li></ul><h2 dir="ltr" id="materials">Materials</h2><ul><li dir="ltr" style="text-decoration:none;">BPA-free construction. </li><li dir="ltr" style="text-decoration:none;">Housing made from UL-listed flame-rated plastic. </li><li dir="ltr" style="text-decoration:none;">Components use PP (polypropylene) and ABS plastics. <ul><li dir="ltr" style="text-decoration:none;">PP (food-grade; often used in reusable bottles) for the air hose and bed-adjacent attachments. </li><li dir="ltr" style="text-decoration:none;">ABS (commonly used in products like printers and toys) for durable structural parts.</li></ul></li></ul><h2 dir="ltr" id="wireless--emf">Wireless &amp; EMF</h2><ul><li dir="ltr" style="text-decoration:none;">BedJet 3 remote: 2.4 GHz RF, active only while the remote is awake. </li><li dir="ltr" style="text-decoration:none;">Wi-Fi (2.4 GHz): Enables firmware updates; can be disabled in Smart Remote settings. </li><li dir="ltr" style="text-decoration:none;">Smart Remote App: Uses Bluetooth when paired; no active Bluetooth when not connected. </li><li dir="ltr" style="text-decoration:none;">EMF compliance: Emissions cleared by ETL and FCC to UL/CE requirements </li><li dir="ltr" style="text-decoration:none;">Wi-Fi and Bluetooth can be disabled via the BedJet Smart Remote</li></ul><h2 dir="ltr" id="warranty">Warranty&#xA0;</h2><ul><li dir="ltr" style="text-decoration:none;">If your pet (or anything else) accidentally breaks a part, it&#x2019;s covered under our Comprehensive 2-Year Manufacturer&#x2019;s Warranty. </li><li dir="ltr" style="text-decoration:none;">Need help? Start with Get Warranty Support in our <a href="https://bedjet.com/pages/support-center" target="_blank" rel="noopener noreferrer">Support Center</a> or contact info@bedjet.com / +1 (401) 404-5250 (US business hours).</li></ul>We take safety seriously&#x2014;right down to the engineering. If you have questions about materials, standards, or settings, our Customer Care team is happy to help.

Safety Certifications & Materials

The BedJet is extremely low maintenance. Your only regular task is cleaning the lifetime, washable air filter in the air-intake grille. Every ~3 months. More often if pets sleep near the BedJet or you notice visible dust. Release the grille: Press th

The BedJet is extremely low maintenance. Your only regular task is cleaning the lifetime, washable air filter in the air-intake grille.<h2 dir="ltr" id="when-to-clean">When to Clean</h2><ul><li dir="ltr" style="text-decoration:none;">Every ~3 months </li><li dir="ltr" style="text-decoration:none;">More often if pets sleep near the BedJet or you notice visible dust</li></ul><h2 dir="ltr" id="how-to-clean-the-air-filter">How To Clean the Air Filter</h2><ol><li dir="ltr" style="text-decoration:none;">Release the grille: Press the filter icons on each side of the intake grille in the direction of the arrows to pop it off. </li><li dir="ltr" style="text-decoration:none;">Remove the filter: Lift out the black air filter. </li><li dir="ltr" style="text-decoration:none;">Rinse: Rinse both sides under the sink. </li><li dir="ltr" style="text-decoration:none;">Dry: Gently squeeze out water and let the filter air-dry until fully dry. </li><li dir="ltr" style="text-decoration:none;">Reinstall: Place the filter back in and snap the grille cover on.</li></ol><h2 dir="ltr" id="warranty--replacements">Warranty &amp; Replacements</h2><ul><li dir="ltr" style="text-decoration:none;">The air filter is covered under your BedJet Standard or Extended Warranty. If yours is damaged, start Get Warranty Support in our <a href="https://bedjet.com/pages/support-center" target="_blank" rel="noopener noreferrer">Support Center </a>or contact info@bedjet.com / +1 (401) 404-5250 (US business hours). </li><li dir="ltr" style="text-decoration:none;">Out of warranty or want an extra? Purchase from our <a href="https://bedjet.com/collections/all-bedjet-parts" target="_blank" rel="noopener noreferrer">Replacement Parts page</a>.</li></ul>

Maintenance

Select "Contact Us" to send a message and our Customer Care team will respond within one business day.

Email our team directly: info@bedjet.com

Mailing Address:
BedJet
17 JT Connell Highway
Newport, RI 02840

Call us to talk to an actual human being at our offices in Rhode Island:

Mon – Thurs: 9 AM – 6 PM ET
Fri: 9 AM – 5 PM ET
Sat: 9 AM – 2 PM ET

BedJet Support 

Warranty & Repairs

BedJet Climate Comfort System

What should I order?

What is included with the BedJet?

How to Set Up the BedJet

How BedJet Cooling Works

How BedJet Heating Works

Cloud Sheet Accessory

BedJet Smart Remote App

Fit & Compatibility

Getting Started

User Manuals

Cool Mode

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Feet Too Cold?

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Dual Zone Systems

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Using Weighted Blankets

Cleaning the BedJet Air Filter

BedJet Smart Remote: Menu Guide

BedJet Smart Remote App: Menu Guide

Using Your BedJet

BedJet Won’t Power On

BedJet Flashing & Clock Set Error

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Error light on (how to read flashes & where to find codes)

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BedJet Compared to Water-Cooled Mattress Pads

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General FAQs

Vet BedJet Animal Warmer will not power on

Vet BedJet Animal Warmer Remote App Connection Issues

Vet BedJet Animal Warmer VET‐800NA Remote Control Issues

Pairing your Vet BedJet Model 1222NA Remote

Pairing your Vet BedJet Model VET‐800NA Remote

Vet BedJet Model VET‐800NA HEPA Filter Change Reset

Vet BedJet Model VET‐800NA HEPA Filter Overview

Vet BedJet Model 1222NA HEPA Filter Overview

Vet BedJet Animal Warmer User Manuals

Setup & Instructions

Vet BedJet Thermal Safety Details

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What is the Vet BedJet Animal Warmer Warranty?

Frequently Asked Questions

Vet BedJet Animal Warmer

PowerLayer Size Options

Massage Motor Kit

PowerLayer Leg Kit Accessory

PowerLayer Headboard Bracket Accessory

Installing PowerLayer on an Existing Bedframe - Video Guide

Installing PowerLayer as a Freestanding Bed Frame - Video Guide

Pairing Two Twin XL PowerLayers for a Single King Layer

Reset paired Twin XL frames back to Split King - Video Included

Installing the Massage Motor Kit - Video Guide

PowerLayer Remote Preset Positions

PowerLayer Remote Control Overview - Video Guide

Pair Your PowerLayer to the BedJet 3 Smart Remote

Installing Retainer Bar Extenders

Installing a BedJet & Cloud Sheet with PowerLayer - Video Guide

PowerLayer User Manuals

PowerLayer Remote Control Guide

Massage Motor Kit Overview

How to Set PowerLayer Positions to Memory Buttons

PowerLayer Child Lock Setting

Pairing Your PowerLayer Remote

Setting the PowerLayer Alarm on the BedJet 3 Smart Remote

Using the BedJet 3 LCD Remote with Your PowerLayer

Using Your PowerLayer

PowerLayer Not Responding or Adjusting

PowerLayer Frame Only Adjusting a Small Amount

PowerLayer Moving but Not Returning to Flat

King Mattress PowerLayer (Two Twin XL Frames) Not Moving in Sync

PowerLayer Preset or Memory Buttons Not Working

PowerLayer Stuck in a Raised Position After Troubleshooting

Lowering the PowerLayer During a Power Outage (Battery Backup Cable)

Factory Resetting the PowerLayer

PowerLayer Warranty

PowerLayer 5-Year Extended Warranty Plan

What if I Break a Part on My PowerLayer?

Servicing or Returning a PowerLayer Part

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PowerLayer Shipping and Delivery Details

Do You Offer White Glove Delivery and Installation?

What Are the Shipping Dimensions and Weight of the PowerLayer?

What If My Package Gets Lost or Arrives Damaged?

How Do I Cancel or Edit My Order?

Is My Mattress Compatible with the PowerLayer?

What Is the Difference Between the King and Split King PowerLayer?

Can the PowerLayer Be Placed on a Box Spring?

Can the PowerLayer Be Used with a Footboard or Headboard?

Can the PowerLayer Be Used with a Platform or Storage Bed?

Can the PowerLayer Be Used with Murphy or Lift-Style Beds?

Can I Use the PowerLayer with My BedJet Climate Comfort System?

What Safety Features Does the PowerLayer Offer?

Where is the PowerLayer Available?

PowerLayer Adjustable Bed Frame