We offer a 60-day Risk-Free Return Guarantee for new units purchased directly from BedJet. We cover return shipping in the US, Canada, UK, and EU, and issue 100% refunds with no restocking fees when items come back in their original packaging with no

We offer a 60-day Risk-Free Return Guarantee for new units purchased directly from BedJet. We cover return shipping in the US, Canada, UK, and EU, and issue 100% refunds with no restocking fees when items come back in their original packaging with no missing or damaged parts.&#xA0;(Certified refurbished units are final sale and not eligible for return.)<h2 dir="ltr" id="policy-at-a-glance">Policy at a Glance</h2><ul><li dir="ltr" style="text-decoration:none;">Return window: 60 days from delivery for new units (including Cloud Sheets). </li><li dir="ltr" style="text-decoration:none;">Return shipping covered: US, Canada, UK, EU (pre-paid label provided). </li><li dir="ltr" style="text-decoration:none;">International (including AU): You&#x2019;ll receive our return address; return shipping not covered. </li><li dir="ltr" style="text-decoration:none;">Refund amount: 100%, no restocking fee, once returned items pass inspection. </li><li dir="ltr" style="text-decoration:none;">Exclusions: Certified refurbished BedJet units are non-returnable and non-refundable.</li></ul><h2 dir="ltr" id="start-a-return">Start a Return</h2><ul><li dir="ltr" style="text-decoration:none;">Online: Visit our <a href="https://bedjet.com/pages/support-center" target="_blank" rel="noopener noreferrer">Support Center</a> and select &#x201C;Start a Return.&#x201D; </li><li dir="ltr" style="text-decoration:none;">Or contact us: info@bedjet.com &#xB7; +1 (401) 404-5250 (US business hours). </li><li dir="ltr" style="text-decoration:none;">Have ready: Your order number and the item(s) you&#x2019;re returning.</li></ul><h2 dir="ltr" id="refunds">Refunds</h2>Once your return is received and approved, we&#x2019;ll refund your original payment method. Refunds typically appear in 3&#x2013;5 business days. You&#x2019;ll receive an email confirmation when the refund is issued.

Return Policy

We offer a 60-day return window for new units purchased directly from BedJet. We pay return shipping in the US, Canada, UK, and EU, and issue 100% refunds with no restocking fees when everything comes back in original packaging with no missing or dam

We offer a 60-day return window for new units purchased directly from BedJet. We pay return shipping in the US, Canada, UK, and EU, and issue 100% refunds with no restocking fees when everything comes back in original packaging with no missing or damaged parts.<h2 dir="ltr" id="start-your-return">Start Your Return</h2><ul><li dir="ltr" style="text-decoration:none;">Online: Visit our <a href="https://bedjet.com/pages/support-center" target="_blank" rel="noopener noreferrer">Support Center</a> and select &#x201C;Start a Return.&#x201D; </li><li dir="ltr" style="text-decoration:none;">Or contact us: Email info@bedjet.com or call +1 (401) 404-5250 (US business hours). </li><li dir="ltr" style="text-decoration:none;">Have ready: Your order number and the item(s) you wish to return.</li></ul><h2 dir="ltr" id="return-shipping">Return Shipping</h2><ul><li dir="ltr" style="text-decoration:none;">US, Canada, UK, EU: We provide a pre-paid return label for approved returns. </li><li dir="ltr" style="text-decoration:none;">International (including AU): We&#x2019;ll share our return address; return shipping isn&#x2019;t covered by BedJet.</li></ul><h2 dir="ltr" id="refunds">Refunds</h2>After we receive and inspect your return, we&#x2019;ll refund your original payment method. Refunds typically post in 3&#x2013;5 business days. You&#x2019;ll receive an email confirmation when issued.<h2 dir="ltr" id="non-returnable-items">Non-Returnable Items</h2><ul><li dir="ltr" style="text-decoration:none;">Certified refurbished BedJet 3 units are final sale and not eligible for return.</li></ul>Need more details? See our full <a href="https://bedjet-copy-1-copy-1.gorgias.help/en-US/return-policy-2373712" target="_blank" rel="noopener noreferrer">Return Policy</a>.

How to Start a Return

Ordered the wrong size or option? No worries. You have 60 days from delivery to exchange or return your purchase. We cover return shipping for customers in the US, Canada, UK, and EU, and issue fast, 100% refunds with no restocking fees when items co

Ordered the wrong size or option? No worries. You have 60 days from delivery to exchange or return your purchase. We cover return shipping for customers in the US, Canada, UK, and EU, and issue fast, 100% refunds with no restocking fees when items come back in original packaging with no missing or damaged parts.<h2 dir="ltr" id="start-an-exchange">Start an Exchange</h2><ul><li dir="ltr" style="text-decoration:none;">Online (fastest): Visit our <a href="https://bedjet.com/pages/support-center" target="_blank" rel="noopener noreferrer">Support Center</a> and select Start a Return </li><li dir="ltr" style="text-decoration:none;">Or contact us: info@bedjet.com &#xB7; +1 (401) 404-5250 (US business hours). </li><li dir="ltr" style="text-decoration:none;">Include: Your order number, the item you&#x2019;re sending back, and the item/size/zone you&#x2019;d like instead.</li></ul><h2 dir="ltr" id="shipping-labels">Shipping Labels</h2><ul><li dir="ltr" style="text-decoration:none;">US, Canada, UK, EU: We&#x2019;ll provide a pre-paid return label for your exchange. </li><li dir="ltr" style="text-decoration:none;">International (including AU): We&#x2019;ll share our return address; return shipping isn&#x2019;t covered by BedJet.</li></ul><h2 dir="ltr" id="price-differences">Price Differences</h2>If the new item costs more or less, you&#x2019;ll pay or receive only the difference. No need to place a full new order&#x2014;unless you prefer to get the replacement right away.<h2 dir="ltr" id="refunds-if-applicable">Refunds (if applicable)</h2>If your exchange results in a refund, we&#x2019;ll process it to your original payment method after inspection. Refunds typically appear in 3&#x2013;5 business days, and you&#x2019;ll receive an email confirmation.

How to Exchange Items

Issue window: Refunds are typically issued within 3–5 business days after we receive all items being returned. Bank processing: After we issue the refund, your bank or card provider may take up to 10 additional business days to post the credit. Confi

<h2 dir="ltr" id="isPasted">General Information</h2><ul><li dir="ltr" style="text-decoration:none;">Issue window: Refunds are typically issued within 3&#x2013;5 business days after we receive all items being returned. </li><li dir="ltr" style="text-decoration:none;">Bank processing: After we issue the refund, your bank or card provider may take up to 10 additional business days to post the credit. </li><li dir="ltr" style="text-decoration:none;">Confirmation: We&#x2019;ll email you as soon as your refund is initiated. </li><li dir="ltr" style="text-decoration:none;">Method: Refunds are always sent back to your original payment method. </li></ul><h2 dir="ltr" id="refunds-by-payment-type">Refunds by Payment Type</h2><h3 dir="ltr" id="creditdebit-card-payments">Credit/Debit Card Payments</h3><ul><li dir="ltr" style="text-decoration: none; font-size: 16px;">Refunds are issued directly to the card used for purchase. </li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Processing time: up to 5 business days, depending on your bank or card provider. </li></ul><h3 dir="ltr" id="affirm">Affirm&#xA0;</h3><ul><li dir="ltr" style="text-decoration: none; font-size: 16px;">If payments have already been made on your Affirm loan: Affirm will refund the payments (minus applicable interest/finance charges) and cancel the remaining balance. </li><li dir="ltr" style="text-decoration: none; font-size: 16px;">If the full balance has already been paid: Affirm will refund the entire amount except for any interest or finance charges. </li><li dir="ltr" style="text-decoration: none; font-size: 16px;">If no payments have been made: Affirm cancels the full balance. </li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Affirm will send a separate email confirmation in addition to our BedJet email. </li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Refunds are returned to the payment method provided to Affirm, with processing time depending on your bank or card provider. </li></ul><h3 dir="ltr" id="flex-hsafsa-payments">Flex (HSA/FSA Payments)</h3><ul><li dir="ltr" style="text-decoration: none; font-size: 16px;">Refunds are issued back to the FSA/HSA card used at checkout. </li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Refunds are processed by Flex once BedJet initiates the request. </li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Both BedJet and Flex will send you email confirmations. </li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Typical processing time is similar to standard card refunds. </li></ul><h3 dir="ltr" id="other-payment-methods-paypal-google-pay-etc">Other Payment Methods (PayPal, Google Pay, etc.)</h3><ul><li dir="ltr" style="text-decoration: none; font-size: 16px;">Refunds are issued back through the original payment processor (PayPal, Google Pay, Apple Pay, Shop Pay, etc.). </li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Processing times depend on the individual payment provider and may vary. </li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Refunds go to the linked payment method (e.g., bank account, credit/debit card) you used for that service. </li></ul><h2 dir="ltr" id="questions">Questions?</h2>Our Customer Care Team is here to help. &#xA0;&#x1F4E7; info@bedjet.com &#xA0;&#x1F4DE; +1 (401) 404-5250 (US number, available during US business hours)

Refund Timelines

All sales are final on refurbished BedJet units. Refurbished BedJet 3 units are non-returnable and non-refundable. Promotional discounts and codes cannot be applied. Refurbished units are available to US customers only. Best for existing BedJet owner

All sales are final on refurbished BedJet units. Refurbished BedJet 3 units are non-returnable and non-refundable. Promotional discounts and codes cannot be applied. Refurbished units are available to US customers only.<h2 dir="ltr" id="who-should-buy">Who Should Buy</h2><ul><li dir="ltr" style="text-decoration:none;">Best for existing BedJet owners or customers who have used BedJet (or similar) and know it&#x2019;s right for them. </li><li dir="ltr" style="text-decoration:none;">Not recommended if you&#x2019;re unsure, want a 60-day trial/return option, or are purchasing as a gift. </li></ul><h2 dir="ltr" id="policy-acknowledgment">Policy Acknowledgment</h2>You&#x2019;ll be asked to agree to the refurbished return policy at checkout. We do not make exceptions for return requests on refurbished units.<h2 dir="ltr" id="need-flexibility">Need flexibility?</h2>Choose a new BedJet for our 60-Day Risk-Free Return policy and free return shipping in the US, Canada, UK, and EU. See the full <a href="https://bedjet-copy-1-copy-1.gorgias.help/en-US/return-policy-2373712" target="_blank" rel="noopener noreferrer">Return Policy</a>.<h2 dir="ltr" id="questions-before-you-buy">Questions before you buy?</h2>We&#x2019;re happy to help you pick the right option. info@bedjet.com &#xB7; +1 (401) 404-5250 (US business hours)

Refurbished Units

Select "Contact Us" to send a message and our Customer Care team will respond within one business day.

Email our team directly: info@bedjet.com

Mailing Address:
BedJet
17 JT Connell Highway
Newport, RI 02840

Call us to talk to an actual human being at our offices in Rhode Island:

Mon – Thurs: 9 AM – 6 PM ET
Fri: 9 AM – 5 PM ET
Sat: 9 AM – 2 PM ET

BedJet Support 

Returns & Exchanges

BedJet Climate Comfort System

What should I order?

What is included with the BedJet?

How to Set Up the BedJet

How BedJet Cooling Works

How BedJet Heating Works

Cloud Sheet Accessory

BedJet Smart Remote App

Fit & Compatibility

Getting Started

User Manuals

Cool Mode

Heat & Turbo Modes

Dry Mode & Extended Heat (EXT HT) Modes

Feet Too Cold?

Biorhythm Schedules

Automatic Shut-Off Times

Dual Zone Systems

Memory Keys (Remote & App)

Firmware & Connectivity

Using Weighted Blankets

Cleaning the BedJet Air Filter

BedJet Smart Remote: Menu Guide

BedJet Smart Remote App: Menu Guide

Using Your BedJet

BedJet Won’t Power On

BedJet Flashing & Clock Set Error

BedJet Not Heating

BedJet Not Cooling

Weak Airflow

Circuit Breaker Tripping

Remote Issues

Will not Connect to App

Will not connect to Wi-Fi

Biorhythm won’t start

Experiencing an Issue Not Listed

Error light on (how to read flashes & where to find codes)

Error 1: Invalid ADC Data

Error 2: Thermal Tracking Error

Error 3 & 4: Extended Thermal Trip

Error 5: Motor RPM Error

Error 6 & 7: Heater Stuck On

Troubleshooting & Diagnostics

Do I Need the Cloud Sheet?

Cloud Sheet Sizes & Local Bed Sizes

Cloud Sheet Care & Washing

Cloud Sheet Material & Thread Count

Cloud Sheet Returns & Exchanges

Aromatherapy Upgrade Kit

Flat Hose Accessory

Extension Hose

Cloud Sheet & Accessories

Track My Order

Shipping Policy

Lost or Damaged Packages

Shipping Dimensions & Weight

Packaging

Cancel or Edit an Order

International Orders

I forgot to use my discount code

Can I Change My Shipping Address After Placing an Order?

Orders & Shipping

BedJet Standard Warranty

Extended Warranty

Replacement Parts

Safety Certifications & Materials

Maintenance

Warranty & Repairs

How Does the BedJet Work?

How Loud Is It?

Does It Have a Filter?

Power Consumption & Energy Savings

Safety & Pets

Travel with BedJet

What payment options do I have when ordering?

Can I finance with a payment plan?

Can I order with HSA or FSA?

Referral Program

Military & Special Discounts

What is the difference between the BedJet 3 and BedJet V2?

What’s the difference between BedJet 3 and BedJet 3 Mini?

BedJet Compared to Water-Cooled Mattress Pads

BedJet Specs: BedJet 3 & BedJet 3 Mini

What is the expected life of the BedJet?

General FAQs

Vet BedJet Animal Warmer will not power on

Vet BedJet Animal Warmer Remote App Connection Issues

Vet BedJet Animal Warmer VET‐800NA Remote Control Issues

Pairing your Vet BedJet Model 1222NA Remote

Pairing your Vet BedJet Model VET‐800NA Remote

Vet BedJet Model VET‐800NA HEPA Filter Change Reset

Vet BedJet Model VET‐800NA HEPA Filter Overview

Vet BedJet Model 1222NA HEPA Filter Overview

Vet BedJet Animal Warmer User Manuals

Setup & Instructions

Vet BedJet Thermal Safety Details

Vet BedJet Specifications

What is the Vet BedJet Animal Warmer Warranty?

Frequently Asked Questions

Vet BedJet Animal Warmer

PowerLayer Size Options

Massage Motor Kit

PowerLayer Leg Kit Accessory

PowerLayer Headboard Bracket Accessory

Installing PowerLayer on an Existing Bedframe - Video Guide

Installing PowerLayer as a Freestanding Bed Frame - Video Guide

Pairing Two Twin XL PowerLayers for a Single King Layer

Reset paired Twin XL frames back to Split King - Video Included

Installing the Massage Motor Kit - Video Guide

PowerLayer Remote Preset Positions

PowerLayer Remote Control Overview - Video Guide

Pair Your PowerLayer to the BedJet 3 Smart Remote

Installing Retainer Bar Extenders

Installing a BedJet & Cloud Sheet with PowerLayer - Video Guide

PowerLayer User Manuals

PowerLayer Remote Control Guide

Massage Motor Kit Overview

How to Set PowerLayer Positions to Memory Buttons

PowerLayer Child Lock Setting

Pairing Your PowerLayer Remote

Setting the PowerLayer Alarm on the BedJet 3 Smart Remote

Using the BedJet 3 LCD Remote with Your PowerLayer

Using Your PowerLayer

PowerLayer Not Responding or Adjusting

PowerLayer Frame Only Adjusting a Small Amount

PowerLayer Moving but Not Returning to Flat

King Mattress PowerLayer (Two Twin XL Frames) Not Moving in Sync

PowerLayer Preset or Memory Buttons Not Working

PowerLayer Stuck in a Raised Position After Troubleshooting

Lowering the PowerLayer During a Power Outage (Battery Backup Cable)

Factory Resetting the PowerLayer

PowerLayer Warranty

PowerLayer 5-Year Extended Warranty Plan

What if I Break a Part on My PowerLayer?

Servicing or Returning a PowerLayer Part

What is the PowerLayer Return Policy?

How to Start a PowerLayer Return

How Long Do Refunds Take?

How Do I Track My PowerLayer Order?

PowerLayer Shipping and Delivery Details

Do You Offer White Glove Delivery and Installation?

What Are the Shipping Dimensions and Weight of the PowerLayer?

What If My Package Gets Lost or Arrives Damaged?

How Do I Cancel or Edit My Order?

Is My Mattress Compatible with the PowerLayer?

What Is the Difference Between the King and Split King PowerLayer?

Can the PowerLayer Be Placed on a Box Spring?

Can the PowerLayer Be Used with a Footboard or Headboard?

Can the PowerLayer Be Used with a Platform or Storage Bed?

Can the PowerLayer Be Used with Murphy or Lift-Style Beds?

Can I Use the PowerLayer with My BedJet Climate Comfort System?

What Safety Features Does the PowerLayer Offer?

Where is the PowerLayer Available?

PowerLayer Adjustable Bed Frame